Frequently Asked Questions
Everything you need to know about our handcrafted timber furniture.
What types of wood do you use for your furniture?
We specialize in sustainably sourced hardwoods, including Australian Oak, Blackbutt, Spotted Gum, and American Walnut. Each piece is selected for its durability and unique grain pattern.
Do you offer custom dimensions for your dining tables?
Yes, we specialize in bespoke furniture. You can request specific lengths, widths, and heights to ensure your new piece fits perfectly in your home.
How long will it take to receive my order?
Since our furniture is handcrafted to order, our standard lead time is typically 6 to 10 weeks. Shipping times vary depending on your location within the country.
How should I care for my solid wood furniture?
We recommend using a damp microfiber cloth for daily cleaning. Avoid harsh chemicals and direct sunlight, and apply a high-quality furniture wax or oil every 6-12 months to maintain the finish.
What is your return policy for custom pieces?
Because custom items are made to your specific requirements, we cannot offer returns for change of mind. However, all items are covered by a 5-year structural warranty against manufacturing defects.
Do you provide white-glove delivery and assembly?
Yes, we offer a premium delivery service that includes bringing the furniture into your room of choice, professional assembly, and the removal of all packaging materials.